"Efficient and friendly service"

About: Patient Assisted Travel Scheme - WACHS Pilbara

(as a parent/guardian),

I would like to express my thanks and appreciation to the Pilbara PATS team.

Recently, my child had to have an MRI done in Perth after a knee injury. The appointment was at quite a short notice. I sent through my application for PATS and phoned them later. Their help was very efficient and friendly, and they could secure flights on this very short notice.

Two weeks later, my child was called with a surgery appointment, once again, very short notice. I went through the same process with the same result.

This was the first time in 12 years living in Karratha I had to make use of this service. I had a very good experience dealing with the PATS team with a great result for my child.

Thank you for the great service you provided! Much appreciated

Keep up the good work!

Responses

Response from Yvonne Bagwell, A/Operations Manager, East Pilbara, WA Country Health Service - Pilbara 2 weeks ago
Yvonne Bagwell
A/Operations Manager, East Pilbara,
WA Country Health Service - Pilbara
Submitted on 18/11/2020 at 16:02
Published on Care Opinion at 17:01


Dear GratefulResident,

Thank you for taking the time to share your experience with Pilbara PATS. It is reassuring to hear that the team was able to assist you in a friendly and efficient manner. The Pilbara PATS team strives to provide timely assistance, and it is wonderful to know that everything went smoothly for your child. I hope that your child is well on their way to recovery.

I will share your story with our PATS team and I know that they will greatly appreciate your positive feedback!

Kind regards,

Yvonne Bagwell

A/Operations Manager

East Pilbara

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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