"Received amazing care"

About: Prince of Wales Hospital / Physiotherapy Department

(as a service user),

My parent had a stroke earlier this year. They were fortunate enough to be taken to The Prince of Wales Hospital Randwick, where they were admitted to the Acute Stroke Ward. From there, my parent ended up in rehab for 3 months.

During their time in rehab, my parent was looked after by Nicole who was their physio. I would just like to say on my parent's behalf, Nicole was very thorough, strong but caring and able to give my parent their confidence back, enabling them to walk again on their own. She knew how to push my parent when they needed but also had the foresight to know when my parent had had enough.

Nicole also came to our home to check everything out so I was more confident once my parent came home. I found Nicole very easy to talk to which made me feel at ease, her knowledge and kindness in her work is a gift.

Yours sincerely.

Responses

Response from Elizabeth Browne, Director of Shared Clinical Services, Prince of Wales Hospital last week
Elizabeth Browne
Director of Shared Clinical Services,
Prince of Wales Hospital
Submitted on 23/11/2020 at 11:27
Published on Care Opinion at 11:28


picture of Elizabeth Browne

Dear conditionerms94,

Thank you for taking the time to write and share your experience of your parent's stay on the Acute Stroke and Rehab units at Prince of Wales Hospital.

We appreciate your kind words about your parent's care, in particular, Nicole’s thoroughness, knowledge and kindness that provided such a positive, encouraging and professional experience

We hope your parent continues to recover well after the stroke and again I thank you for taking the time to express your appreciation. I will ensure that Nicole receives your kind words.

Regards,

Director of Operations, Shared Clinical Services

Elizabeth Browne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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