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"Distressing care"

About: Rockingham General Hospital / Aged Care and Rehab Unit

(as a relative),

My parent was admitted to Rockingham Hospital from a residential care facility due to vomiting. They were unable to walk and bedridden. My parent does not have dementia. Investigations were unclear and ranged from end of life situation to severe constipation.

Water and food were withheld, even after I spoke to staff, including Dr, and asked for 1/3 glass of water to be provided to prevent distress. I acknowledged that I was aware of the risk of aspiration (the reason given for withholding) but considered the withholding to be a greater risk of causing anxiety and behaviour problems leading to non-compliance with any interventions.

No vomiting occurred whilst in hospital. I believe withholding water increased my parent's anxiety and they kept calling out for a drink. I was consulted on treatment options and did not want invasive procedures.

I gave permission for a nasogastric tube (NGT) to be attempted if the Dr thought it was needed but only if my parent was compliant. An NGT was attempted, was unsuccessful/painful and my parent needed to yell to get staff to stop. They were subsequently moved to a single room away from the nurse's station, the call bell was removed from reach and left on the wall, the bed control was removed from reach, no phone was in reach and water was continued to be withheld.

My parent's pad needed changing and the staff said they would come back later to change it. It took over 2 hours of waiting and asking again to get changed. I was given an apology and told they forgot. I still asked for water and emphasised that I will take full responsibility. Nurses needed to check with the Dr first. They did not return and after another 45 minutes, I found a glass and tap and provided 1/3 glass of water. I was apologised to and told there had been a miscommunication and nurses hadn't realised they could give water earlier in the day.

Liquid

Liquid


Being listened to

Being listened to


Treatment

Treatment


Waiting Time

Waiting time


Calling for help

Calling for help

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 3 years ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 7/12/2020 at 2:31 PM
Published on Care Opinion at 2:32 PM


picture of Kath Smith

Dear Not Very Happy Jan,

Thank you for taking the time to provide your feedback on your recent experience at Rockingham General Hospital (RGH).

I am concerned that there were aspects of your parent’s care which did not reflect the high standard of care that we pride ourselves on at RGH. I am also disappointed to hear of the mistakes in communication regarding provision of water for your parent and I sincerely apologise for the distress this caused you both.

I do take the issues you have described very seriously, however, to enable me to investigate further I would encourage you to make contact with the Consumer Liaison Office directly on 9599 4323, and provide your parent’s details along with the date and time of your parent’s admission. This will allow us to investigate your specific concerns.

Once again I am very sorry for your experience at such a difficult time.

Kind regards,

Kath Smith

Executive Director

Rockingham Peel Group

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