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"Heart Attack"

About: Prince of Wales Hospital / DB3 - Cardiothoracic Intensive Care Unit (CTICU) Prince of Wales Hospital / DB3S - Cardiothoracic Surgery Ward

(as a service user),

It all started a few months ago. I had chest pains for most of the day, they were getting stronger but because I have GAD, kept on soldering with pain.

In the evening, my spouse came home and rushed me straight to POW. Felt embarrassed, however, when I got there I was seen by triage and from there, within half an hour, the team were there putting 4 stents in one of my arteries.

Was completely amazed by the professionalism and the coordination shown.

From here I was given the news that I would have to have surgery due to further blockages. This occurred recently. Before going in I was informed that I had to go into pre-op.

I was seen by Genevieve, she was able to calm me down and reassured me that everything would be ok. This happened on the day but it did not end there. She made follow up calls to see if I was ok. Sorry, this has been long-winded.

To Genevieve, Dr Peter, Dr Jennifer, to the special team of nurses in CTICU and to the team of nurses in D3S, thank you, from the bottom of my heart.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 3 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 8/12/2020 at 3:07 PM
Published on Care Opinion at 3:14 PM


Dear oscarcw87,

Thank - you for taking the time to write and share your experience with us. We hope that you have recovered from your open heart surgery and are now enjoying improved health. We are very grateful to you for your kind words of appreciation regarding the professionalism of our staff and the seamless coordination of your care during such a critical hospital admission.

We will ensure that your gratitude and kind words are shared with Genevieve, Dr Peter & Dr Jennifer and all the outstanding nurses in our Cardiothoracic Intensive Care Unit and in the Cardiothoracic Ward 3 South. We encourage all of our staff to strive to deliver the highest quality care and we are so pleased that you received the right care at the right time to help restore your health and wellbeing.

Kind Regards

Barbara

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