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The very special care I received at Geraldton Regional Hospi...

Posted By cricketwk88

"The very special care I received at Geraldton Regional Hospital"

About: Geraldton Hospital

(as a service user),

I want to put a special post and call out to Geraldton Regional Hospital.  

I attended recently for day surgery.  

Me & Hospitals are not great friends and it causes me more than high anxiety JUST to get there.  

I want to thank all the staff who looked after me on the day. But in particular, Dr Ian (Anaesthesist) who managed my anxiety with such professionalism and made sure I was calm and feeling safe. Sandy (my Nurse) on the day who went over and beyond the call of duty to make me comfortable and attended to my every need. In my opinion, you have done Me, The Community and the Regional Hospital proud. What amazing care and service. 

This is where I am supposed to say “I’ll be back” but hopefully NOT and if I do, I sure hope I am that fortunate enough next time to have such great, great care and service. 

Thank you from the bottom of my heart ❣ 

You are a credit to the Geraldton Community 👍👍👍🙏

Care & Kindness Matters. 

In fact, they are EVERYTHING 👍👍

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Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service 3 years ago
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service

Submitted on 8/12/2020 at 6:49 PM
Published on Care Opinion on 9/12/2020 at 10:19 AM

picture of Derek Fraser

Dear cricketwk88,

Thank you for sharing your experience with Care Opinion. I was very pleased to read about the supportive and professional care you received from our team at Geraldton Hospital.

We are fortunate to have staff like Dr Ian and Sandy who ensure they partner with our health consumers, put them at the centre of their care and that our consumers feel safe and listened to. Taking the time to listen or smile provides comfort and calm during what may be a stressful time for our patients. These demonstrations of our values of communication, quality and compassion can make all the difference to a person’s experience and ultimately lead to positive patient outcomes.

The staff will appreciate hearing your story and I am proud to share your positive feedback.

Thank you again for using Care Opinion to let us know what was important on your health journey, your story made my day.

I hope you are recovering well.

Kind regards

Derek Fraser

Operations Manager

Geraldton Hospital

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