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Staff attitude and care

Posted By talonhw94

"Staff attitude and care"

About: Berkeley Vale Care Community

(as a relative),

I felt the staff were nothing but rude and careless. Absolutely appalling attitude, in my opinion, towards the family of patients and to patients.

My grandparent was left to tend to themselves. I believe they were told they cannot eat, not being cared for properly and on high medications. When contacted, staff speak in a disgraceful manner, talk over you and hang up on you, then don’t call back or answer - one staff member in particular.

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Responses

Response from Kerri Thomas, Consumer & Community Engagement, Opal HealthCare 3 years ago
Kerri Thomas
Consumer & Community Engagement,
Opal HealthCare

Submitted on 14/12/2020 at 11:21 AM
Published on Care Opinion at 11:22 AM

Submitted by Kerri Thomas, on behalf of Berkeley Vale General Manager, Michelle.

Dear talonhw94,

I am sorry that this has been your experience. We have been in touch with your family members and understand that we have resolved your concerns. We always intend to be courteous and we are certain that your grandparent is being cared for well. If you have any further concerns please do not hesitate to call me on 02 4337 0000.

Michelle

Berkeley Vale, General Manager

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