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"My parent's pre-admission visit"

About: Armadale Hospital / Pre Admission Clinic

(as a relative),

I brought my elderly parent in for their pre-admission appointments for upcoming hip replacement surgery. The whole pre-admission process was so smooth, efficient and thorough, I was extremely impressed. 

Brittany, on reception, and Rachael, the PAC nurse, were welcoming and patient, even when we were running a bit late due to traffic. 

We weren't waiting more than five minutes for each appointment, everyone through every appointment was professional and helpful.

As a health professional myself, I was probably more likely to scrutinise, however, I can only praise and congratulate.

Well done team!

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 3 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 15/12/2020 at 12:40 PM
Published on Care Opinion at 12:59 PM


picture of Diane Barr

Dear pavoyg58,

Thank you for your kind words about the professional and efficient care received from the staff at Pre-Admission Clinic at Armadale Health Service (AHS).

I was delighted to read about your positive experience with all the staff involved in the care of your parent. It is very rewarding for staff to receive such warm appreciation for their efforts, I have ensured that your thanks have been passed on to all the staff involved.

AHS is committed to providing consistent, high-quality healthcare that patients would recommend to their family and friends. Your comments regarding the care provided to your parent are a testament to the compassionate patient centred care AHS prides itself on providing.

Kind regards

Di Barr

Executive Director

Armadale Kalamunda Group

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