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"Kalbarri Care"

About: Kalbarri Health Centre

(as the patient),

I arrived in Kalbarri with a few friends anticipating a beautiful week of fun and sightseeing. On my first evening here I tripped on a loose pavement in the dark and knew immediately something was seriously wrong. 

My spouse and I were trying to decide if we should repack the car and drive back to either Geraldton or Perth to get X-rays and appropriate health care. Thank goodness my spouse realised there was a Medical Centre right here in Kalbarri. 

Upon arriving I received the most expert and compassionate care from the Nursing Manager, Cindy. I was advised of the progress of my diagnosis every step of the way. Cindy was also able to X-ray my shoulder and arrange a telehealth assessment with a doctor. 

My shoulder was fractured which of course was bad news but the whole experience was made less traumatic due to Cindy’s expertise and kindness. Thank you so much.

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Responses

Response from Narelle Dennett, MPS Project Officer, Midwest Murchison, WA Country Health Service Midwest 3 years ago
Narelle Dennett
MPS Project Officer, Midwest Murchison,
WA Country Health Service Midwest
Submitted on 22/12/2020 at 6:49 PM
Published on Care Opinion on 23/12/2020 at 10:12 AM


picture of Narelle Dennett

Dear indigobw66,

I was sorry to read about your accident while on holiday, and thank you for taking the time to write to Care Opinion to share your experience on our service. I was so pleased to read of the professional and kind care you received.

We are fortunate to have Cindy as part of our team at Kalbarri Health Service delivering exceptional person centred care to our WA community. It will be my pleasure to pass on your feedback to Cindy who I know will really appreciate hearing your kind words.

The Emergency Telehealth Service really is a wonderful service that uses video conferencing equipment to connect local doctors and nurses with highly trained, emergency medicine specialists, ensuring specialist medical care is available to regional and remote patients.

I hope you are feeling better and on the road to recovery.

Kind regards

Narelle Dennett

A/Operations Manager Midwest Murchison

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