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Excellent service

Posted By severityey37

"Excellent service"

About: Kerang District Health

(as the patient),

As a farmer, I was down the paddock on a tractor stacking hay when attacked by a solitary Hone Bee. After having stung my hand, it then flew into my left ear and apparently couldn't back out. 

So with a bee buzzing in my ear, the question of "was is another bee and could sting again in my ear", I had to finish unloading hay, park the tractor, get home and ring the hospital and then make my own way the 24 km drive to Kerang. The staff were very caring, extracted the bee still alive and we all then had a photoshoot and a good laugh. 

May they keep up the good work - excellent service.

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Responses

Response from Amanda Sharpe, Acute Nurse Unit Manager, Acute Services, Kerang District Health 3 years ago
Amanda Sharpe
Acute Nurse Unit Manager, Acute Services,
Kerang District Health

Submitted on 22/12/2020 at 8:09 AM
Published on Care Opinion at 10:22 AM

picture of Amanda Sharpe

Dear severityey37,

What a fantastic story! We are so pleased that your expectations were exceeded by the care you received and both you and the bee survived the ordeal.

The staff are committed to excellence and individualised approach in care delivery to meet the needs of those who present. Sincere thanks for taking the time to provide us with feedback, we really appreciate it.

We hope you have a very merry and safe Christmas period.

Kind regards,

Amanda Sharpe

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Response from Kellie Byron-Gray, Chief Executive Officer, Kerang District Health 3 years ago
Kellie Byron-Gray
Chief Executive Officer,
Kerang District Health

Submitted on 22/12/2020 at 3:02 PM
Published on Care Opinion on 23/12/2020 at 10:08 AM

picture of Kellie Byron-Gray

Dear severityey37,

Well, I loved reading about your systematic approach to completing the load of hay and putting the tractor away before the trip to the hospital! Really pleased to receive your feedback and so glad that our fantastic staff were able to assist you.

Best wishes over the festive season!

Kind regards,

Kellie Byron-Gray

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