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"My treatment at Emergency Department"

About: Narrogin Health Service / Emergency Department

(as the patient),

I woke one morning recently and discovered a rash around my midriff from middle back to middle stomach. I assumed it was Shingles and rang the local surgery for an appointment. They were busy, and advised I visit ED at Narrogin Hospital.

I was unaware there was an anti-viral available which could be administered within 72 hours of the rash appearing. I saw a who pronounced I was correct in my supposition it was Shingles. They prescribed Amitriptyline 25 mg to be taken twice daily, suggested I use calamine lotion and take panadol for the pain.

By the weekend the pain was quite bad, and I rang my neighbour, a doctor who prescribed an anti-viral although they thought it would be too late to deal with the rash and shooting pains. I saw another doctor the following week and they prescribed Lyzalon 75mg for the pain. I am cross that the first doctor did not prescribe the anti-viral on the day I presented and help stop the shingles becoming full-blown which it is now.

I received a phone call from someone at the start of the next week to enquire after my treatment at ED. I told them that the doctor did not prescribe an anti-viral and they were going to find out why. Thank you for listening to my diatribe about ED and the treatment. The nurse and front of ED were most helpful and efficient in checking me in. I thank them for that.

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Responses

Response from Kerry Fisher, Health Service Manager, Boddington Health Service, WA Country Health 3 years ago
We have made a change
Kerry Fisher
Health Service Manager, Boddington Health Service,
WA Country Health
Submitted on 23/12/2020 at 1:37 PM
Published on Care Opinion at 2:37 PM


picture of Kerry Fisher

Dear Nesds88,

Thank you for your feedback regarding your experience in our emergency department. We value your feedback as it is an important part of continuous improvement.

I am sorry to hear that you did not receive the anti-viral treatment. The attending doctor has now been informed of the recommended treatment for early shingles. I am glad that your neighbour was able to assist with your queries.

It was nice to hear that your experience with the nursing and reception staff was very helpful; I have provided them with your feedback.

I hope your recovery continues.

Kind regards

Kerry Fisher

Acting Operations Manager Southern Wheatbelt

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