"Outstanding care from all staff"

This is a very belated thank you letter for the excellent treatment I received at the Hedland Health Campus recently.

From the time I entered your ED department until I was able to leave Hospital 17 days later, the level of care I received was outstanding, from the most junior of nursing staff through to the most senior inclusive of the Doctors and Radiologists.

I really appreciated the fact that the nursing staff listened to how I was feeling and acted accordingly with the appropriate treatment. The persistence of your doctors to get my illness under control, along with their time spent with me to explain what was going on and plans put in place for treatment was far above what I had recently experienced in another hospital.

I felt that I was able to establish a rapport with the staff, many of which I got to know on a first-name basis. On occasions, our conversations were accompanied by some banter and humour certainly one of the better remedies while in hospital.

I would also like to give a special thanks to the kitchen and cleaning staff for the excellent job they do and one I am sure gets taken for granted and does not get acknowledged that often. They were very pleasant and professional in their day to day tasks and were also a pleasure to get to know.

As much as I would like to acknowledge all the above individually, some may have moved on or might not even remember who I was. I trust this letter will get passed on to the staff as an acknowledgement to them and they can all take some credit for the fantastic job they are doing.

Many people are quick enough to complain and very few take the time simply just to say thank you. I would like to think Hedland Health Campus Directors and Managers appreciate they have got some exceptionally good ambassadors working for them and this brief letter is an acknowledgement of this.