My child accessed a tele-health appointment from Broome, linking in with Perth Children's Hospital to meet with a Plastic Surgeon recently. I felt the appointment was very disorganised, we were told to arrive at the scheduled time for the appointment only then to be told that the appointment could not go ahead until my child's cast had been removed. The nurse then needed to find someone and the equipment to remove the cast as the Dressing Clinic was not open on that day. Another hour later the telehealth appointment proceeded. At the end of the appointment we were told to go to see a Physiotherapist at the hospital to get a brace. The nurse then took us to Allied Health but Allied Health had not received a referral and as no appointment had been made, someone had to squeeze my child in.
In my opinion, this experience could have been much smoother if Perth Children's Hospital had communicated beforehand that my child's cast had to be removed before the appointment so that a specific appointment was made for this to happen, and that a referral had been sent through to Allied Health with my child's information and requirements and a specific appointment had also been made for that too. I believe the disorganisation left the nurse who accompanied us during the tele-health appointment stressed and confused and, I felt, placed additional pressure on the other staff involved with no forewarning.
"Tele-Health appointment"
About: Broome Health Campus / Allied Health Broome Health Campus Allied Health Broome 6725 Perth Children's Hospital Perth Children's Hospital Nedlands 6009 Telehealth Service - WACHS Kimberley Telehealth Service - WACHS Kimberley Broome 6725
Posted by aurigawq55 (as ),
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