"Complaint"

I was admitted to Sydney Hospital and Sydney Eye Hospital towards the end of last year. The discharge letter states I need to return there within 30 days, if I have not heard from the hand clinic in the next 3 weeks, I need to call 9382 7111 to confirm if I have an appointment. 

I called Sydney Hospital and Sydney Eye Hospital today and spoke with a staff member. I mentioned the above, however, this staff member, in my opinion, was not helpful and aggressive.

They said why are you calling this number? (I believe the above explains?), they don't know what I want, they can’t do anything about my call as they don’t understand why I am calling. The staff member asked me who issued the letter, I said I don’t know, but saw a name and advised them of the name. They said that’s a professor (I wonder what that means? I work at university and “professor” doesn’t mean anything to me – I simply told them the name I saw on the letter, as they asked me).  

I requested to speak to someone else, which was refused. 

Finally, I said since it seemed they were not willing to help me, I was going to go back to GP and get further advice, that’s when they transferred my call to the hand clinic. 

I am disgusted by the way this staff member treated me. They may not have caught what I was saying, but it seemed they did not have a willingness to hear my story and help. 

Please look into this as I hate to call that number and speak to the same staff member again.