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"Exceptional care at Busselton Health Campus"

About: Busselton Health Campus / Day Surgery

(as a service user),

I'd like to recognise and acknowledge the amazing care team at Busselton Health Campus. I had some elective surgery at the end of last year and every staff member I came into contact with was professional, friendly, informative, reassuring and kind. Staff introduced themselves and others to me, explained what was happening and what was going to happen every step of the way and answered all of my questions.

My heartfelt thanks go to Consultant Surgeon Dr Ryan, Consultant Anaesthetist Dr Miles and all the clinical and non-clinical support staff involved in my care. I experienced no pain whatsoever and have healed well and quickly. Unfortunately, I cannot remember all of the names of the wonderful staff I met in theatre and recovery but I am so appreciative to you all.

A special thanks to pre-admission nurse Debbie, ward nurse Heather, night doctor Chandon, pain management nurse Tash, physio Kristy and OT Amy - who coordinated with my local hospital to provide me with support equipment for when I got home. Also, an extra special thanks to night nurse Grace, for your kind, patient and gentle care, shown to me and, I believe, to others on the ward throughout the night.

Thank you for checking in on me when I couldn't sleep and for making me all those lovely cups of tea. I am so grateful to you all for the world-class care and service I received.
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Responses

Response from Jenny Hoskins, Allied Health Manager, Coastal Hospitals, WACHS - South West 3 years ago
Jenny Hoskins
Allied Health Manager, Coastal Hospitals,
WACHS - South West
Submitted on 28/01/2021 at 9:37 PM
Published on Care Opinion on 29/01/2021 at 9:50 AM


Dear Firelily21,

Many thanks for taking the time to write about your positive experience and the wonderful care you received in Busselton Hospital.

This is wonderful feedback to the team, as we strive to provide the best possible patient-centred care - and your experience demonstrates we successfully achieved this for you, with kindness, care and good communication.

We are a dedicated team and continue to develop and improve the patient journey across all hospital services, in particular, hip and knee surgery, since the commencement of this type of surgery at Busselton Hospital in 2018. This includes the information and services provided before, during and post surgery.

I hope your recovery continues well! If you are interested in working with the Busselton team to help us continue to provide quality patient service, please contact me on 9753 6440.

Best wishes for the future.

Jenny Hoskins, Allied Health Manager Coastal Hospitals

Busselton Health Campus

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