"Care was second to none"

Arrived for my gyne op a few days ago.

I would like to single out a midwife who looked after me that day. I believe her name is Shona, she was on the day/arvo shift & handed over to a nurse around night time Ward 6.

The standard of her care & consideration of me was second to none!

I am hearing impaired, it can be very frustrating trying to communicate with people. Most times you say you are hearing impaired & need to lip read, only to find 10 mins later they have forgotten that & speak to you with their back turned. Shona always placed herself directly in front of me & made sure to speak clearly every time.

Her standard of care is what I believe nursing should be but is not for some nurses in my opinion.

She always had a smile on her face. It was disappointing not to see her again the next day.

I am struggling to find appropriate words to describe her friendliness, professional attitude & kindness, not to forget attention to detail.

I would also like to thank the coordinator who took me through the admittance procedure. I can't remember her name I just remember the coordinator badge. She also together with nurse Meredith in admitting also made sure to look at me when speaking. It was such a small thing but makes a huge difference to me when communicating. 

I feel Shona should be recognised as errrrrr Employee of the Month.

I do hope that my letter can be passed on to Shona as a special thank you for her special brand of caring.

p.s. the food is cold by the time it gets to the patient.