I rang to speak to the nurse looking after my relative in ICU. I was told I wasn't on the approved list, although I saw the nurse adding it the day before. After hanging up, I felt very frustrated and wept.
I then woke my relative's spouse up (who hadn't slept the night before) and got them to call. They were told to call back after 8am. I set my alarm for 8 am and asked my relative's spouse to set theirs for 8.10am. I rang back with no luck and asked if there was some way I could sort out why I wasn't on the list or to be put through to the complaints dept. I was put through to a number that rang out. More tears.
The next time I called it was a different person who was so very very helpful and sorted it out in less than a minute. He also reassured me he would speak to the first person. I was astounded by his amazing service. I don't have his name, but if I had to give him a rating, it would be 5 gold stars
Thank you RPH.
"Telephone interactions"
About: Royal Perth Hospital / Intensive Care Unit Royal Perth Hospital Intensive Care Unit Perth 6000
Posted by xraygg57 (as ),
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