This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

ED experience

Posted By hoz4

"ED experience"

About: Karratha Health Campus / Emergency Department Royal Perth Hospital / Trauma & Reconstructive & Plastic Surgery Services

(as a relative),

My husband nearly amputated his thumb. We were put straight into the ED. Dr Stephanie was excellent with her care and explanations. The use of technology for her to confer with a specialist at RPH sharing Xrays and photos was great. Within 3 hours we knew when he was flying to Perth and there was a good chance of his thumb being saved. He was admitted overnight to KHC where he received the best of care.

When he arrived at RPH he was expected and was sent to the ward very quickly. The surgeon did a great job and his thumb has already regained a lot of movement. The physio staff have also been very good, both in person and through teleconference.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 2/02/2021 at 4:42 PM
Published on Care Opinion at 4:52 PM

picture of Lesley Bennett

Dear hoz4,

Thank you for taking the time to provide such positive feedback about the care provided to your husband by all the staff involved in his hospital journey. I am so pleased to hear that our dedicated staff made your husband’s surgical experience a positive one.

Your feedback assures us that our staff are continuing to provide a high quality, compassionate and patient centered approach in their delivery of service, which we have come to expect at the Royal Perth Bentley Group.

I hope your husband’s recovery continues to progress well.

Best wishes

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rhiannon Hosking, A/Operations Manager, West Pilbara, WA Country Health Service, Pilbara 3 years ago
Rhiannon Hosking
A/Operations Manager, West Pilbara,
WA Country Health Service, Pilbara

Submitted on 3/02/2021 at 3:06 PM
Published on Care Opinion at 3:15 PM

picture of Rhiannon Hosking

Dear hoz4,

We are so pleased to hear that your husband has received such great care from the WA Health system. Our interface with the metropolitan hospitals is something we work very hard on to ensure seamless care for our country patients. It is really encouraging to hear that Stephanie was able to provide clear explanations about what was happening with your husband’s injury and treatment, it can be quite scary and frustrating when you don’t have clear information about what is happening – I will let Dr Stephanie know about your kind words and I’m sure this will make her day!

It’s excellent news that your husband (and his thumb) are on the road to recovery and that you have been able to make use of our excellent telehealth technology. Hopefully this has prevented some travel to Perth for you, and allowed your husband to access care closer to home.

Thanks so much for taking the time to provide feedback, it is so valuable for us to hear about areas in which we can improve, but also to get the confirmation of the things that are working.

Warm regards,

Rhiannon Hosking

A/Operations Manager West Pilbara

WA Country Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k