About: Wantirna Health / Geriatric Evaluation and Management (GEM) Wantirna Health Geriatric Evaluation and Management (GEM) Wantirna 3152
Posted by braceqs88 (as ),
If you are going to have a central number to call, I think you need to ensure that you have staff to answer calls. My parent can no longer answer their mobile phone and so I need to go through the ward to communicate with them. I have lost count of how many times I have been on hold at reception for over five minutes and the times I have (finally) been put through to the ward only to have the call unanswered.
On this occasion, my story is about North Ward but in my opinion, the time taken from calling the general reception number to actually being answered is overall at Wantirna Health.
My requests for the managing clinician to call me to discuss my parent’s care have also not been responded to. In over a week, I have had no update on my parent’s care needs. In my opinion, to say communication is poor is far too generous.