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"Emergency departments with mental health"

About: Karratha Health Campus / Emergency Department

(as a service user),

Seen a doctor. My partner has mental health issue and this particular day was suffering from all-over body pain and migraine along with having somewhat a manic episode. My partner also speaks another language. This doctor also speaks that language and I do not.

My partner had said something in this different language and the doctor had replied several times in that language. By the time they had finished talking, my partner was in tears and instantly wanted to go.  My partner will not tell me what was said and states to me that they will never repeat it. 

In my opinion, the doctor's bedside manner is terrible, got very stern with my partner and has no patience with them knowingly knowing they have metal health issues. 

The doctor gave my partner pills for their migraine and, I think, pushed my partner on their way. In my opinion, the doctor uses their posture to make others feel small. 

I'm sorry but I would never ever ask for that dr. 

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Responses

Response from Rhiannon Hosking, A/Operations Manager, West Pilbara, WA Country Health Service, Pilbara 3 years ago
Rhiannon Hosking
A/Operations Manager, West Pilbara,
WA Country Health Service, Pilbara
Submitted on 19/02/2021 at 1:49 PM
Published on Care Opinion at 2:29 PM


picture of Rhiannon Hosking

Dear tucanw79,

I’m sorry to hear of you and your partner's recent experience at the Karratha Health Campus Emergency Department. The feedback you have provided is of great concern to me.

So that I can understand more about what happened and investigate your experiences more fully, I would greatly appreciate it if you could contact me directly. My name is Rhiannon Hosking and I am the Acting Operations Manager for the West Pilbara. Please feel free to call me on 08 9144 7639 or email Rhiannon.Hosking@health.wa.gov.au.

I look forward to hearing from you in the near future.

Rhiannon Hosking

A/Operations Manager, West Pilbara
WA Country Health Service, Pilbara

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