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Reaching a patient by phone

Posted By mc4039

"Reaching a patient by phone"

About: Prince of Wales Hospital / ASB 5N - Acute Aged Care Ward

(as a relative),

I tried for 4 days to be connected to my elderly relative who is bedridden. I've tried every option possible to have their phone moved within reach so they can answer the incoming calls. Each attempt, the phone rings out, after I have been transferred 3-4 times.

As they are not in good health, it would be too bad if I didn't get to talk to them before they passed! What a sad situation to be in! In my opinion, POW lift your game.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 3 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 24/03/2021 at 2:39 PM
Published on Care Opinion at 2:56 PM

Dear mc4039,

Thank - you for taking the time to write to us to share your concerns regarding the difficulties you have experienced in trying to speak with our relatives. We are sorry to hear that you have been unsuccessful in talking with your relatives and understand your frustration and disappointment. We would be grateful if you send your contact details to the General Manager's email address so we can investigate this matter and resolve this most unacceptable situation Consumer Feedback (SESLHD-NorthernSectorConsumerFeedback@health.nsw.gov.au)

Seslhd-generalmanager-powhsseh@health.nsw.gov.au.

Please accept our sincere apologies for any distress this situation has caused yourself and your family. We would be happy to hear from you so we can investigate your concerns more fully.

Kind regards,

Barbara

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