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"Efficient, happy and helpful staff"

About: Margaret River Hospital / Emergency Department

(as the patient),

After living in Bunbury for a few years, I came into hospital in early 2021 in dreadful pain - staff were quick comforting and kind to get on top of everything.

I went to a ward that night - I noticed the staff from ED had come up from the wards. I think the staff are amazing here, very efficient happy, helpful people - not 1 grumpy person.

Yet, in my opinion, it's clear there needs to be more people working here helping with the lack of staff. The rush at times and stress put on the nursing staff who I believe at times have to do wards of 10 people and emergency dept.

I understand there are orderlies having to be on wards working 12 hours shifts to cover E. D., nursing staff (2) nurses for everything - come on Governments, I think you should look after these essentials.  

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Responses

Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 3 years ago
We are preparing to make a change
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 5/03/2021 at 12:57 PM
Published on Care Opinion at 1:30 PM


Dear learningjn38,

Thank you for sharing your story on Care opinion!

Margaret River hospital is indeed a busy place.

How wonderful to hear that even though under pressure our staff were helpful, happy and efficient!

We are working on recruiting more nurses and orderlies to ensure that our staff are supported and make sure our patients get the very best of care.

Our staff are our best asset and we value every single one of them, without them we cannot provide the care for our community which is at the heart of everything that we do.

Thank you for acknowledging their commitment and I will be delighted to share your experience with them.

I hope that you are now recovering well.

Kind regards,

Marie Tweedie

Acting District Manager

Leeuwin

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Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 2 years ago
We have made a change
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW
Submitted on 28/04/2021 at 8:11 PM
Published on Care Opinion on 29/04/2021 at 8:54 AM


Dear learningjn38,

I am just following up on your Care Opinion post last month and I am happy to say since your comment, we have employed 4 more nurses to assist our busy hospital.

If I can get them in the same room together I promise I will add a photo!!

Kind regards

Marie Tweedie

Acting District Manager

Leeuwin

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