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Care Opinion

Care and after op care

Posted By charmedone

"Care and after op care"

About: Royal Perth Hospital / General Surgery & Ward 6H

(as the patient),

I was rushed to Emergency recently due to stomach and liver issues. Was seen by doctor and then admitted to await operation and was place on the gyno ward.

Most of the staff on when I was there were amazing and caring. Little Kelly and the young night manager that was on were amazing.

Although there were 2 or 3 nurses that I think just had it in for me for some reason - I felt I was ignored and treated like trash!

I'm coeliac as well. It's all over my records and was told many times by this one staff the food they bought me is GF when I believe I knew fair well it wasn't. I believe I heard them just outside my room making rude remarks to another staff member that I didn't know what I was talking about.

After operation, was given a pca, agreed and charted by pain management and gyno team, and was told to press whenever I needed.

Most of the nurses said I wasn't pressing it enough to start pressing it more so I did and this 1 nurse came in and said you don't need to press it that much you aren't in that much pain.

On discharge, I wasn't given any aftercare follow up instructions except I felt I got thrown 1  disposable shower cut cover and told don't wet it for 2 weeks. I was asking about a wheelchair for when I go home n was told you're going now I don't have time to look into it!

I decided to use my health insurance to assist the hospital but for what - to be treated, as I feel I was, like utter crap.. . won't happen again. Not impressed ... fairly quickly.

.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 8/03/2021 at 8:37 PM
Published on Care Opinion on 9/03/2021 at 10:18 AM

picture of Lesley Bennett

Dear charmedone,

I do appreciate you taking the time to share your story with us.

I am pleased to read you were provided such professional and caring service during what must have been a stressful experience for you. It is always lovely to hear when staff have left a positive impression and I am glad that nursing staff, specifically Kelly and the night manager, made a real difference to your experience as a patient.

It is extremely disappointing to hear you felt ignored by some staff members and that their professionalism did not appear respectful. We will share your feedback with the ward as we are always keen to learn when we do not achieve the high standard of care we aspire to.

Without specific details, it is difficult to ascertain if the meals provided to you were gluten-free. All dietary requirements are noted on the ward journey board to ensure that all patients receive the correct meals. I am sorry if this did not occur, as this does not meet our expected standards or usual practices.

I sincerely apologise if aftercare instructions were not discussed with you when you were discharged from hospital. Staff are trained to check with patients to make sure they understand all discharge information and any follow-up health care they might need. I can reassure you that we are reviewing the complaints, Care Opinion stories and other feedback about Royal Perth Hospital to guide service improvement in this area.

I invite you to contact our Consumer Engagement Unit on 9224 1637 or email RPBG.Feedback@health.wa.gov.au so that we can discuss your concerns in further detail and better investigate your situation.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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