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"Excellent care in all aspects"

About: Augusta Hospital / Emergency Department Bunbury Hospital / Emergency Department Bunbury Hospital / Surgical Ward

(as a service user),

Earlier this year, I turned up at Augusta Hospital with a swelling in the lower part of my abdomen. The doctor, paramedics and nurses went into action.

The next thing I remember is being in an ambulance with 2 ambos (volunteers?), the ambulance was old (like me); unlined, all the wiring and gauges clearly visible. I was awakened by lots of noise - we were at the Bunbury Hospital at the start of the pandemic situation!

I missed all this excitement not waking up till the next day after my operation! The medics had removed a portion of my digestive tract in which there was an actively growing tumour. My only memory is of bright yellow, green and blue lights weaving in and out above me! 

With a change in the COVID shut down, I was returned to Augusta and again given excellent care in all aspects of my health. This experience has shown me how lucky I am to live in Augusta, a small country town. I believe more city W. Australians are moving to small towns which, in my opinion, need hospitals like Augusta. 

Responses

Response from Marie Tweedie, A/District Manager, Leeuwin, WACHS SW 4 weeks ago
Marie Tweedie
A/District Manager, Leeuwin,
WACHS SW
Submitted on 19/03/2021 at 13:40
Published on Care Opinion at 14:49


Dear pegasuscs57,

Thank you for sharing your story on Care Opinion.

It must have been a frightening experience for you especially with the beginning of a pandemic thrown in!!

We are indeed lucky to have such a wonderful hospital here in Augusta and to have dedicated Saint John Ambulance volunteers as well.

Our staff pride themselves in providing excellent care to every patient every time.

Our core values of community and compassion are evident in the care that was provided to you throughout your journey.

I will take great pleasure in passing on your wonderful comments to the team.

I hope that you are now recovering well and enjoying the beautiful Autumn weather that Augusta is famous for.

Kind regards

Marie Tweedie

Acting District Manager

Leeuwin

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