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Rudeness of administration worker

Posted By earmarknj46

"Rudeness of administration worker"

About: Dental Services (Bass Coast Health)

(as a service user),

I was absolutely appalled by the way I was spoken to by the administration worker 😠   I have a significant cardiac condition & my dentist recommended I get a root canal done asap because of my health. He started the procedure & has put a temporally filling in & told me to go back & get another voucher to finish it off. 

When I rang up to let them know, I felt I was spoken to rudely & told I have to wait 12months & before I could say anything else, the person hung up on me 😠 

(I believe this person is trying to play god with my health 😠 so not happy). In my opinion, this person has poor people skill's & shouldn't be working with the public 👍

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Responses

Response from Louise Sparkes, Deputy Chief Executive Officer, Bass Coast Health 3 years ago
Louise Sparkes
Deputy Chief Executive Officer,
Bass Coast Health

Submitted on 19/03/2021 at 3:46 PM
Published on Care Opinion at 4:04 PM

picture of Louise Sparkes

Dear earmarknj46,

I am so sorry to hear that you had this experience and would like to talk to you about it in more detail so that we can ensure that it doesn’t happen to anyone else.

Could you please give me a call on 0421 352 137 to further understand the details of your interaction so that we can work with the staff member to improve this service.

Kind Regards

Lou

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