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"Pleasant experience at Cairns Hospital"

About: Cairns Hospital / Radiology Cairns Hospital / Surgical

(as a service user),

On holiday at last from a year of lockdown in Melbourne in sunny Port Douglas. Managed to slice my finger while cutting a roll & severed a nerve & 2 tendons. Initially seen at Mossman Hospital then referred to Cairns Hospital Patient Transit the next day. 

I was feeling anxious & dismayed when told I may need to lose 4 days of my week’s holiday coming back & forth to see specialist, schedule surgery, etc.

Every member of staff I met was so friendly, cheery & kind. They were able to get me seen by Doctors  & have surgery done that day. 

The Transit staff & nurses, X-ray staff, orderlies, theatre staff & Surgeon Alex were all incredibly warm & reassuring. 

My anxiety was allayed. A lovely nurse kept me distracted & informed me all through the procedure.

Nurse Bonnie in post-op & Darren the hand therapist were fabulous & took time to explain things despite being very busy.

I just had my follow up appointment today with Jo at the hand clinic who was also caring & compassionate.

Congratulations Cairns. This is amazing & comprehensive caring customer service! A surprisingly pleasant experience for an unexpected accident!

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