This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Service is actually a joke"

About: Joondalup Health Campus / Public Medical Ward

(as the patient),

In my opinion, 3 to 4 hour wait times are absolutely ridiculous. I think there is no reasonable justification as to why a hospital should be so understaffed that it is literally easier and faster to get the care you need from a GP. I am watching people who came in 20 minutes ago get admitted, why? I have been writhing in agony for 2 hours already, this is bull****.

In my opinion, your definition of care is a joke too. After my two hour wait I'm forced to wait in more agony for another hour or two after I was told the nurse was getting something. I was expected them to bring back a doctor or something but it was just a pill. Sure I got the pill. Three hours after I actually needed it.

In my opinion, it's almost like your system of universal healthcare stretches the healthcare system thin. 🤔

Responses

Response from Holly Landers, Acting Deputy Director of Clinical Services, JHC last week
Holly Landers
Acting Deputy Director of Clinical Services,
JHC
Submitted on 08/04/2021 at 12:41
Published on Care Opinion at 13:05


Dear Bruh,

Thank you for posting your feedback on the Care Opinion site. We are sorry to read of the concerns you have raised regarding your care whilst attending the Joondalup Health Campus (JHC) Emergency Department (ED).

When arriving in ED all patients are assessed by experienced Emergency nurses using the Australasian Triage Scale (ATS) which is an assessment of clinical acuity. The ATS aims to ensure that patients are treated in order of their clinical urgency which refers to the need for time-critical intervention. Patients are seen according to the clinical severity of their presentation and therefore some patients will be seen sooner after their arrival than others due to their presenting condition.

Once triaged, patients then wait for an available location within the ED that best suits their clinical needs. The length of time a patient may wait does vary depending on clinical acuity, the area within the ED the patient is allocated to and the current demands on that area. The wait time for non-life-threatening situations will vary depending on the acuity and volume of patients in the department.

The JHC ED strive to meet the WA Emergency Access Target which requires that 90% of all patients presenting to a public hospital emergency department will be seen and admitted, transferred or discharged within 4 hours. Depending on the number of presentations to ED on a given day, including ambulance presentations, and the clinical acuity of those presentations, this target can sometimes be difficult to achieve.

The JHC ED team is committed to safe, quality care for patients in our ever-growing community and consumer feedback is an important part of this process. If you would like to discuss the specific concerns of your ED presentation further, please do not hesitate to contact the JHC Consumer Liaison team on 08 9400 9672 or consumerliaison.jhc@ramsayhealth.com.au

Yours sincerely

Holly Landers

Acting Deputy Director of Clinical Services - Acute Care Services

Joondalup Health Campus

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