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Lack of proper care of my late parent

Posted By Micdk74

"Lack of proper care of my late parent"

About: Royal Perth Hospital St John of God Midland Hospital

(as a carer),

My mother went into hospital with a sore foot. 3 weeks later she had passed away with no answers. Me and my sister know she didn’t receive the care she needed.

First she was in midland hospital then royal perth. She was pushed around seeing too many different doctors who I believe couldn't find what was wrong with her. At the end she had an infection which I believe they couldn't find which to me sounds a little bit strange, how she deteriorated so quickly is a worry too.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 20/04/2021 at 4:02 PM
Published on Care Opinion at 4:02 PM

picture of Lesley Bennett

Dear Micdk74,

I am deeply sorry to hear of your experience with Royal Perth Hospital during what must be a heartbreaking time for you all. Please accept my sincere condolences on the loss of your beloved mother.

It is troubling to hear that you still have concerns about the care provided to your mother. I acknowledge your current anguish and the need to discuss your experience.

I would like to invite you to speak with one of our senior clinicians to ensure you have a single point of contact to provide you advice, options and explanations, in relation to your mother’s care. You are welcome to contact the Medical Division Co-Director, Mr George Eskander, by calling the Executive Office on 9224 2053.

I wish you and your family well at this sad time.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 3 years ago
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland

Submitted on 20/04/2021 at 4:58 PM
Published on Care Opinion at 4:59 PM

Dear Micdk74,

Firstly, I would like to offer my condolences and would like to thank you for bringing your concerns to my attention during this difficult time for you and your sibling.

I was very disappointed to hear that your mother did not receive the care and support they needed at the time.

We are committed to providing the highest quality of care and we continually review our processes and procedures to ensure that the hospital provides a safe and high standard of care for our patients.

I would really appreciate the opportunity to speak with you about your concerns so that I can obtain information which will assist me to undertake an investigation.

If you can please contact the Patient Experience Team via email MI.patientexperienceteam.sjog.org.au or telephone (08) 9462 4901 they will be available to speak with you and we can start our investigation.

Janet Jones

Director of Nursing and Midwifery

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