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"The healthcare system"

About: Wonthaggi Hospital

(as the patient),

I was taken to Wonthaggi hospital by ambulance early this year with, I believe, obvious stroke symptoms. Numerous tests were done and later that night a video link with a neurologist was organised. The video link froze so it was, I felt, neither satisfactory nor completed. I was discharged early the next morning and was feeling very unwell, confused and weak. 

The next day I was worse and had another stroke and was again taken by ambulance to Wonthaggi Hospital where further tests were done. A test on my carotid artery, that was, I understand, considered urgent, was finally organised for later in the afternoon but I was told by the nurse that the staff had gone home for the weekend.

It was done a few days later and I was then discharged. On checking the discharge papers a week or so later, my partner noticed that a referral was to be organised by Wonthaggi to see a neurologist at another hospital. I rang the other hospital numerous times, and that was an experience in itself, but they had no knowledge of a referral nor was my name in their system. I rang Wonthaggi Hospital, again numerous times, who confirmed that it had not been done nor had it been forwarded, I felt there was no explanation as to why, but it would be done asap.

It was finally sent a month after my discharge, marked as Urgent Category 1. Ten weeks after the first stroke, a video conference call was organised with an associate of a Neurologist professor, again there was a problem with the camera so it was done via phone. Waiting on an MRI and a face to face appointment with a Neurologist. I felt very disappointed with the system.


Responses

Response from Jan Child, CEO, Bass Coast Health last month
Jan Child
CEO,
Bass Coast Health
Submitted on 12/04/2021 at 20:11
Published on Care Opinion on 13/04/2021 at 09:01


picture of Jan Child

Dear plutojk46,

I am so sorry. You should feel disappointed with the system. The experience you describe is not at all how it should be, and not at all how any staff member would want it to be. Whilst I can honestly tell you that my personal view is that the health system feels the busiest that I have ever known it (in my 40 years of nursing), it is not good enough that this happened, and not good enough that our health service was part of the issue. I would dearly love for you to call me (on 0472846355) so that I could trace back your journey, and do a proper review to see what went wrong. I would also like the opportunity to actively connect you to the MRI and Neurologist. I hope you call me, and I am genuinely sorry that you had this experience.

Jan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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