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"Amazing staff and care provided"

About: Sydney / Sydney Eye Hospital / Outpatient Department (Eyes & General)

(as a relative),

My mother had to have cataract operation last week on her right eye. She is already blind in her left and was feeling very scared and anxious. She has also travelled 500km from country NSW to have this done.

She was greeted with a warm welcome and all the staff were kind and patient.

The surgeon came around and answered all the questions that we had and didn't make us feel like an idiot. He and the nurses were all kind and took great care of her.

As she was high risk, they checked on her eye again the next day and the staff in the outpatients area were great as well.

Cannot say enough about how amazing everyone we interacted with were.


Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 weeks ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 23/04/2021 at 08:53
Published on Care Opinion at 09:04

Dear mineralqg63,

Thank you for taking the time to share your recent experience of your mother's care whilst in Sydney/Sydney Eye Hospital. I am most pleased to be able to share this feedback with the care team.

Ensuring that our patients are kept informed in their treatment and reassured whilst they are in our care is one of our key priorities as an organisation and it is always excellent to hear when this is done to an exemplary level.

All the best to your mother in her continuing recovery.

Kind regards


Director of Nursing and Support Services

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