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"Our experience at the Sydney Eye Hospital"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

My sister and I went into Sydney Eye Hospital in Macquarie Street Sydney early one weekend morning. We were greeted by a member of the staff, Val, in triage.

As I was attended to inside by two wonderful medical staffers, nurse Justin and Dr Michael, my sister observed how caring and attentive Val was out in the frontline of the hospital.

So many challenges, we feel Val showed professionalism and a strong sense of caring to the many patients, both young and elderly. 

We would like to recognise and thank Val for the hard work we believe she does so well.

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 17/05/2021 at 2:16 PM
Published on Care Opinion at 2:18 PM


Dear corridorzx65,

How kind of you to take the time to provide feedback on the care provided in the Emergency Department for your sister. I am so pleased to hear that the nurses Justin, Val and Dr Michael provided patient centred care for your sister and the other patients in the department. Your acknowledgment of the workplace stressors in the Emergency Department is very much appreciated and I would like to commend our staff for their great work.

I thank you most sincerely for sharing your experience with us.

Justin, Val and Dr Michael will each receive a HERO award as an appreciation of your feedback.

Kind regards

Jon

Director of Nursing and Support Services

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