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"My toddler was in good hands"

About: Merredin Health Service / Emergency Department

(as a parent/guardian),

I presented at Merredin ED with my toddler who had been feverish for over 48 hours and no appetite for a couple of weeks. Dr Naji was on duty and he immediately asked for a urine sample and followed on with a complete head to toe check for any signs of infection. Whilst he was doing this, he was educating both the nurse and me on where infections can hide and how he can check for them.

The urine sample showed evidence of a UTI. 

Dr Naji planned on sending me home with oral antibiotics but given her poorly state, decided on a round of intravenous antibiotics to be on the safe side.

The staff at Merredin ED, Dr Naji in particular, made me feel completely safe and in good hands. 

By the time I left ED 5 hours later, my toddler was laughing, her temp was down and she was looking for something to eat!

So much gratitude for the Merredin ED.

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Responses

Response from Karen Horsley, Operations Manager Eastern Wheatbelt, Eastern Wheatbelt, WA Country Health Service - Wheatbelt 2 years ago
Karen Horsley
Operations Manager Eastern Wheatbelt, Eastern Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 18/05/2021 at 5:33 PM
Published on Care Opinion on 19/05/2021 at 8:52 AM


picture of Karen Horsley

Dear fireeq38,

Thank you for your lovely feedback regarding your attendance at the Merredin Hospital.

I sincerely hope your daughter has fully recovered now and your family is doing well.

It is a stressful enough time when parents need to take their children to the Emergency Department. The team strive to provide timely safe, quality and compassionate care to any person who attends the hospital and I’m pleased to hear that this was the case for your daughter.

I will also pass on your kind words to Dr Naji and the nursing team, as I know they will appreciate that what they do every day is valued.

Kind Regards

Karen Horsley

Operations Manager Eastern Wheatbelt

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