"Poor follow up after surgery involving cancer"

I’m a clinician so it really pains me to have to use this forum to try and actually get some basic follow up care. So my relative, after waiting quite some considerable time and watching a cancerous lesion basically grow on their face, finally got an appointment to have it removed at SCGH, which required grafting and a considerable wound. They were supposed to be informed of the results and after three weeks of waiting and multiple phone calls to SCGH, which just resulted in a complete runaround, had to make an appointment with the GP locally who has just been amazing from the start of this to get them to chase up the results.

The results show that there is still cancer that needs to be removed, was SCGH ever going to inform us of that and now we are back to waiting to hear from them about a further plan operation. The actual surgery in Perth went well, can not fault the service, but the aftercare from results to accessing Telehealth locally and psychosocial support has been appalling, it literally feels like my relative has cancer and the hospital is too busy to bother to follow up which is very poor consumer-centred care. Is it normal not to follow up cancer results with patients and would you like to let it keep growing until a larger area needs to be removed.

There have been other issues as well which either myself or my relative are happy to discuss further, a response today would be appreciated as at this point I feel the next step is care call as in my opinion, ringing SCGH has been pointless.