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"Negative feedback"

About: Patient Assisted Travel Scheme - WACHS Goldfields

(as a carer),

After repeatedly telling my partner PATS is a waste of time and not to worry about it, they went ahead and lodged paperwork with PATS Kalgoorlie for a trip to Perth that required a week stay at a hotel. It's been many weeks since handing the paperwork in and there has been nothing. There is no email to contact anyone and in my experience, the phone is never answered. Typical government department in my opinion!  

Responses

Response from Peter Tredinnick, Regional Director, Regional Office, WACHS Goldfields 2 months ago
We are preparing to make a change
Peter Tredinnick
Regional Director, Regional Office,
WACHS Goldfields

Regional Director

Submitted on 21/05/2021 at 12:18
Published on Care Opinion at 15:25


picture of Peter Tredinnick

Dear chachabq64,

Thank you for taking the time to share your experience with us regarding your experience with Patient Assisted Travel Scheme (PATS). The situation you describe is extremely disappointing and I’m sorry about the long delays that have occurred while processing your application. This does not reflect the service we wish to deliver to our community.

We are aware of the situation and have put on extra staff to assist with processing applications to avoid further delays. Could I please ask you to contact Margaret Smillie, WACHS Goldfields PATS Coordinator on 0417 254 097 to ensure we have received your application and there are no further delays?

WA Country Health Services is currently in the process of developing an online portal to give patients the ability to submit their own PATS applications and keep track of their subsidy payments. This online portal once tested will be in place by 2022. For further information, you can visit the PATS website http://www.wacountry.health.wa.gov.au/index.php?id=2906

Thank you again for sharing your experience and enabling us to review and improve our services.

Kind Regards,

Peter Tredinnick

Regional Director

WACHS Goldfields

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