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Endoscopy Procedure

Posted By virgoxw64

"Endoscopy Procedure"

About: Armadale Hospital / Endoscopy Unit

(as a service user),

Went for an endoscopy and I felt the doctors were awesome and helpful but shocked to see the post-procedure service. No one was there to guide me and inform me what the procedure's side effects would be or what I might feel after the procedure (No one informed me even before the procedure). I was having a severe sour throat and someone else told me that this is usually the side effects of the endoscopy.

I asked for a vegetarian or Halal sandwich for which the staff said they don't have one. I was being given a test report and the nurse said that I can leave because my friend is outside, I believe, not because I feel better. I am shocked and absolutely disgusted the way I was being treated and feel the service needs to improve. 

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 2 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group

Submitted on 8/06/2021 at 11:40 AM
Published on Care Opinion at 11:56 AM

picture of Diane Barr

Dear virgoxw64,

Thank you for taking the time to feedback about your recent experience at Armadale Health Service. I am very sorry to hear about the obvious lack of communication you experienced surrounding any potential post-procedure side effects.

It is an expectation of the Health Service that communication with all our patients is clear and effective. It is equally important that patients are provided with the necessary information to address any concerns they may have following a procedure such as the one you had. I would like to express my sincere apologies that this did not occur for you.

I have shared your feedback with the Head of Department of this area to ensure it is addressed and reiterated with all staff the importance of effective communication.

I have also been provided reassurance that the Same Day Unit ensures that vegetarian sandwiches are always available for patients who request them. I again wish to apologise that this was not sufficiently addressed during your admission.

I am extremely concerned by the experience you have described and would appreciate the opportunity to investigate your case specifically. If this is something you would be open to discussing further please contact the Consumer Liaison Office on )8) 9391 1153 or via email AKG_Consumerliaison@health.wa.gov.au

Thank you for bringing this matter to my attention.

Kind regards,

Di Barr

Executive Director

Armadale Kalamunda Group

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