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"Excellent care provided"

About: Albany Health Campus / Emergency Department

(as a parent/guardian),

Recently, my daughter had to be taken to AHC ED by her father for urgent care.

It sounds like the care they received from the reception in ED through to the nursing staff who cared for my daughter, the attending doctors and PLN who was contacted to speak with her was nothing short of excellent. I believe they were kind, considerate and thoughtful with no sense of rushing or brushing off any questions or concerns that my daughter or her father raised, even though the department was obviously very busy and it appeared the staff had a lot on.

I would like to thank all of the staff for their kind and professional treatment of my daughter.

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Responses

Response from John Van Der Post, Director of Emergency Medicine, Emergency Department, Emergency Department, Albany Health Campus, WACHS Great Southern 2 years ago
John Van Der Post
Director of Emergency Medicine, Emergency Department, Emergency Department,
Albany Health Campus, WACHS Great Southern

Director of Emergency Medicine, Emergency Department

Submitted on 9/06/2021 at 12:04 PM
Published on Care Opinion at 12:30 PM


Dear echote95,

Thank you for sharing your husband and daughter’s story on Care Opinion. Emergency departments are complex and busy places but we strive to make sure that our patients don’t feel rushed, are treated with kindness and do feel listened to.

We work particularly closely with other teams in the hospital like our mental health and surgical colleagues and value their support greatly.

Best wishes to you and your family.

John Van der Post

Director Emergency Medicine

Albany Health Campus

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