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"A visit for day surgery"

About: Northam Health Service / Surgical Services

(as a service user),

From arrival to discharge I felt nothing but care and empathy from all staff. I was booked in by the same nurse who was part of my care for the whole time. Plus others, nurses, doctors, and ward clerks.

It felt like nothing was too much trouble for any of them even though they were very busy. During the wait for the procedure I was checked on regularly by several of the staff.

In the theatre, attention and describing what was to happen was of a very high standard. In recovery I was well attended at all times. I was discharged by the same nurse who booked me in.

As a senior citizen of 80 plus and an ex nurse I was very impressed with the standard of care of all concerned.

All in all a very stress free experience.

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Responses

Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt 2 years ago
Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 2/06/2021 at 2:36 PM
Published on Care Opinion at 3:06 PM


picture of Trenton Greive

Dear waterrs45,

Thank you very much for taking the time to provide this wonderful feedback. As an ex nurse yourself you will know how much the staff will appreciate it. I was particularly pleased to read that your patient journey from arrival to discharge was such a pleasant, informed and stress free experience for you.

We are very proud of our theatre staff who consistently deliver a high level of care and attention to our patients and I will have great pleasure in showing them your feedback.

I wish you a speedy recovery.

Best wishes,

Trenton

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