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Lack of contact about my procedure booking

Posted By doradoqn43

"Lack of contact about my procedure booking"

About: Esperance Health Campus / Trauma & orthopaedics

(as the patient),

I’ve been waiting over 90 days for a trigger finger release surgery and hadn’t heard or received anything about an appointment until I got a phone call that I’d missed my procedure booking. I hadn’t received anything via phone, post or email advising me of this appointment date. I am hugely disappointed as I’ve been waiting so long and feel this is a major oversight in the bookings department at the Esperance Hospital to not let a patient know of an upcoming appointment.

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 2 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 29/06/2021 at 11:16 AM
Published on Care Opinion at 11:58 AM

picture of Peter Tredinnick

Dear doradoqn43,

Thank you for sharing with us your experience at the Esperance Health Campus. I would like to sincerely apologise for the lack of communication in relation to your procedure, I can fully understand how disappointed you must have felt.

I have been advised that you should have now received notification of your procedure booking. If you haven’t, could you please make contact with our Director of Nursing, Carla Jones via the contact details below.

We would really appreciate being able to speak with you so we can understand what has occurred and ensure the process can be improved.

If you are happy to discuss your experience please contact our Director of Nursing Carla Jones on 9079 8161 or by emailing carla.jones@health.wa.gov.au.

Kind Regards,

Peter Tredinnick

Regional Director

WACHS Goldfields

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