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"Treatment of my sick child"

About: Rockingham General Hospital / Emergency Department

(as a parent/guardian),

A few days ago, I attended the emergency department with my young child (I was referred from health direct). My child had a 38.2 temp, headache, tummy ache and vomiting. We were taken through to a room where a nurse did observation a couple of times then we were left.

I rang the bell as my child needed to wee and I was unsure if I needed a sample. I waited about 10 minutes and no one came so I helped myself to a sample jar and got a sample. About 10 more minutes passed and a nurse finally came to see what was wrong. I asked if they needed a urine sample but they had no idea so I said I got one and gave them the urine sample. They tested it and said it looked like a uti but to wait for the doctor. When the doctor finally arrived they walked in and said my child looked fine and nothing was wrong. I questioned about the urine sample and they said nothing showed up and sent us home saying nothing was wrong and it was probably just viral.

Lucky I decided to get a second opinion the next day and took my child to a different doctor who confirmed that they did have a uti and was started on antibiotics straight away. To say I was angry/disappointed is an understatement.

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service 2 years ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 23/06/2021 at 3:13 PM
Published on Care Opinion at 3:25 PM


picture of Kath Smith

Dear greengg54,

Thank you for taking the time to share your experience with us. I am very sorry to hear that your child waited a long time to be seen by a doctor and you felt that you needed a second opinion on your child’s care.

I apologise for the wait time you experienced, the ED has seen a significant increase in the amount of patients attending recently, which has led to increased wait times.

Our Emergency Department is committed to patient safety and quality care, the emergency department staff are skilled in the management of paediatric patients and can refer to specialist paediatricians within the hospital if required. I am concerned that you felt the doctor did not provide the care that we would expect from our staff and I encourage you to contact our Consumer Liaison Officers on 9599 4323 in order to provide your details so that we can investigate your concerns.

Once again I am very sorry for your experience and I hope that you child is recovering well.

Kind regards

Kath Smith

Executive Director

Rockingham Peel Group

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