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"Dedicated nurse"

About: Prince of Wales Hospital / PB4 - Eye Clinic

(as a relative),

I am writing to tell you how grateful and thankful my wife and I are towards one of your nurses who is assigned and works in the Eye Clinic

We have been waiting over 12 months for my wife to receive a cornea cell transplant and during that time it has been a very stressful and difficult situation on the family. Each time we visit the eye clinic we got to know the staff there and they were friendly, but there stood-out a young nurse and we got to know him as Andrew.

My wife and I would like to say, thank you Andrew for your patience, professionalism, hard work, and commitment to excellent medical care. I feel I’ve never met a nurse as dedicated as you. You were always there to answer my questions or assisting us, and if you didn’t have the answer you didn’t stop until I felt comfortable with the answers I got from other nurses.

In my opinion, you are such a kind person, and I’m so happy that there are nurses like you. Thanks so much for your patience and empathy; I feel, as well, you have more positively impacted our experience coming into the hospital, in so many ways.

Best wishes for your career and future patients!

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Responses

Response from Andrew Maxwell, Co Director Surgery and Perioperative Medicine (SPM), SPM, Prince of Wales Hospital 2 years ago
Andrew Maxwell
Co Director Surgery and Perioperative Medicine (SPM), SPM,
Prince of Wales Hospital

Senior Manager

Submitted on 8/07/2021 at 9:42 AM
Published on Care Opinion at 9:52 AM


Dear tangobc37,

Thank you for your kind feedback regarding our Eye clinic and the hardworking staff that provide the service, in particular, the nurse Andrew who has attended to your wife on her visits.

We are very lucky to have a group of long-serving staff in the Eye Clinic who are experts in their field and do their utmost to provide high quality, patient-centred care. I will pass on your gracious feedback to the staff of the clinic to affirm what a great job they are doing.

Kind regards,

Andrew Maxwell

Co-Director Program of Surgery and Perioperative Medicine, POWH

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