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"Compassionate care"

About: Kalgoorlie Health Campus / Emergency Department Kalgoorlie Health Campus / Medical Ward

(as a carer),

My story is about my darling auntie. I became her carer and she had multiple medical issues.

In my opinion, the staff in the emergency department were wonderful and they were right onto it. 

Twice my darling auntie was admitted to the medical ward and, I feel, the nurses are amazing there. They made sure she was comfortable, pain free, and safe from falls out of bed by putting her into a bed that could be lowered to the floor. At one stage a nurse was sitting in her room 24/7.

Unfortunately, on her second visit to the medical ward she passed away.

The Drs on that night rang me, and were completely compassionate and even rang on the drive back to the hospital to make sure I was ok. 

On arrival to the medical ward the beautiful nurses put their arms around me and guided me to her room. They all became like friends after a few weeks being on that ward.

I felt the Dr was wonderful waiting in her room and he explained everything that had happened and what to expect.

The nurses were there at every bell press. I believe compassion was their middle names, they made sure I had what ever I needed to drinks biscuits etc as I waited for my auntie to pass from this world.

4 hrs later she was gone. The nurses again were just amazing, they let me sit with her for a few more hrs, let family members in at 5am to see her and the care we received was over and beyond anything I had seen before. 

We all hugged before leaving. I brought them flowers and a card a week later to thank them all.

Loveuauntie

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Responses

Response from Scott Jones, A/Operations Manager Kalgoorlie Hospital, Corporate Services, WACHS Goldfields 3 months ago
Scott Jones
A/Operations Manager Kalgoorlie Hospital, Corporate Services,
WACHS Goldfields

Operations Manager

Submitted on 12/08/2021 at 11:41
Published on Care Opinion at 11:54


Dear skykb54,

We really appreciate that you have taken the time to share such thoughtful, encouraging and positive feedback about the team at the Kalgoorlie Hospital and the care they provided to your Aunty.

When staff receive such heart felt appreciation and thanks from family members of their patients, it helps remind us why we are here, which is to be patient-focused and to support the patient’s carers and family in their journey through the health service.

Reading such positive feedback makes me proud to be the Manager of such an amazing team of dedicated health professionals.

On behalf of the team here at Kalgoorlie Hospital, please accept my heartfelt condolences on the passing of your Aunty. I hope that the wonderful memories that you have are of some comfort to you and your family during this difficult time.

Warm Regards,

Scott Jones

Operations Manager

Kalgoorlie Health Campus

WACHS Goldfields

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by skykb54 (a carer)

You are so welcome. I can’t thank everyone enough.

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