"Spoken to in an impolite manner"

My spouse was sent from our GP to the emergency department as their oxygen levels were dangerously low with a letter for the hospital Drs. When I arrived I was unable to park my car close to the hospital emergency department to take my frail, unwell spouse into ED as all drop off areas where in use. Consequently I parked my car in a disabled parking area and walked across to ED.

Here I asked if I could have access to a wheelchair to get my spouse from the car into emergency. I was told I couldn't take a wheelchair out into the parking area. I mentioned how I couldn't get close enough to bring my spouse in. A nurse then told me I could use the emergency parking to bring them in. This I did. While my spouse was being accessed a security staff I believe came in and demanded to know if it was my car parked in the emergency parking zone. I felt they did not inquire in a polite manner. I felt they yelled at me and demanded I move my car. At no time did I intend to park there for a long time. I felt humiliated and angry to be yelled at in that manner. I realise they aren't hospital staff but more than likely employed by the hospital I believe for security purposes. It is not a nice feeling being told off in this manner, then have to walk through a crowded waiting room with all eyes on you as you exit to do as instructed.

I have no complaints with the hospital staff as they were very nice towards me. This happened recently around midday. I couldn't tell who the person was except to say I believe they were very tall and dressed in a black security quard uniform. In my opinion, they need a lesson on how to talk to people in a polite manner.