A few weeks ago, I along with my partner attended a Pre-admissions clinic at Wonthaggi Hospital. The receptionist was pleasant and helpful, as was the anaesthetist consultant. In between seeing the receptionist and the consultant we were seen by the clinician. A most officious individual with a decidedly bad attitude in my opinion. They fronted my partner about the documentation we had filled in and insisted we had filled in a section incorrectly. When my partner pointed out to them that the form was correctly filled, I felt they dismissed what was said and demanded that it be corrected. My partner found them to be abrupt, dismissive, rude and with a total lack of manners.
My dealings with the clinician were much similar. Upon calling my name and my acknowledgment I felt they demanded, not asked, to see verification of my COVID-19 screening test and was quite irritated when I could not immediately provide the requested information. There were no pleasantries when I went into the interview room, their manner in my opinion, was officious and off putting. I felt they refused to listen to what I tried to tell them about my rather complex health issues. To say the least based on my experience, they had no empathy and no idea as to how to interact with patients or those attending with them.
By the time the session was over, I had resolved not to go ahead with having the procedure done at Wonthaggi Hospital.
I did try to contact a particular Dr who is an Executive of BCH, I was unable to do so, but was put through to their Executive Assistant. No luck there either so left a message on their answering machine. That was 24 hours ago, from the time of writing this story. No call back whatsoever.
"Attitude is everything"
About: Wonthaggi Hospital / Theatre Wonthaggi Hospital Theatre Wonthaggi 3995
Posted by beidgt94 (as ),
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