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"Feedback on my experience and treatment"

About: Fiona Stanley Hospital / ICU Intensive Care Unit

(as the patient),

Since I’ve been back in my hometown looking over my time at FSH, I feel it has been very traumatic for me in more ways than one. 

I was an inpatient at FSH for several weeks and during that time it seemed that the doctors weren’t on the same page as me, they all had different opinions to each other which made me feel like I couldn’t believe them or not. 

Some of the nurses were really good, however, I felt others were quite rough with showering and often made me feel like they didn’t see me as a person.

I believe that some of the students didn’t have clue what to do.

I feel that after I had my operation, the doctors didn’t see me as a human being. They didn’t see what I went through; that the operation was traumatic. I felt they didn’t have compassion. They would come in and talk about what they’d done and the swelling and then, I believe, go out and talk amongst themselves. I felt like I was a guinea pig, that there was no compassion.

When I was in ICU, I couldn’t talk or do anything. I was vulnerable. I was on 1:1 care and I felt like there was no one I could turn to when I felt I was being mistreated. I felt the staff weren’t friendly.

I’ve been left feeling sad and teary at times and scared of having to go back to hospital. I felt like when I tried to give feedback as an inpatient that they didn’t believe me. I never heard any feedback about what had been done and there were no security cameras in ICU to verify my claims.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 2 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 27/08/2021 at 2:06 PM
Published on Care Opinion at 2:06 PM


picture of Neil Doverty

Dear limaqf98,

Thank you for reaching out to us via Care Opinion. I was very sorry to read of your experience; it sounds as though you have a lot of unanswered questions and concerns from your time at Fiona Stanley Hospital.

We are aware that oftentimes, because of long intubation/anaesthetic effects patients can report disorientation and have mis-recollections of experiences in ICU as they regain consciousness. I would like to offer you the opportunity to come and speak with the ICU Nursing Unit Manager so we can better understand your experience and provide some reassurance and answers to your concerns.

Please contact our Patient and Family Liaison Service on 6152 4013 or FSHFeedback@health.wa.gov.au at your earliest convenience so that we can arrange for this to occur.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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