"Waiting when I had an appointment"

I was in the emergency department in hospital for 2 days because I had a lot of pain in my hand and there was all this pus coming out of it. I made an appointment at the Sydney Hand Clinic for a certain time in the morning. I checked myself out of the hospital to attend the appointment.

They said they were backed up and it could be a couple of hours before I was seen. I went to the receptionist about 40 after my appointment and said I wanted them to give me patch up my hand or dress my finger for the pain to go away or give me something for the pain so I can wait for longer until my appointment. Then I’d be happy to wait for hours.

The doctor came and said they can’t do that until my appointment and they couldn’t give me a rough idea of how long it would be. They said if I wasn’t happy with that I could go to the ED. But I just discharged myself from there to come to this appointment. I asked to make a complaint to the manager and they told me to call Care Opinion.