This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The caring folk at Sydney Hospital"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as a service user),

I had a covid test last week at Sydney Hospital and I wish to sincerely thank the amazing Eric (nurse) and Graham (security guard) who took care of me that morning. I was extremely distressed and very anxious, and these two kind gentlemen showed such compassion and patience with me. They helped me find a phone charger when my phone went down to 0% (causing panic as I couldn't use the QR code system), and treated me with such non-judgment and patience. It made a huge difference to me in a frightening situation to be met with great care and kindness. 

I know it isn't easy in these difficult times as healthcare workers, but the kind understanding they demonstrated and their sincere attitude of taking care of me and everyone else are really acts of everyday heroism. It is thanks to hard-working and passionate people like these that make members of the public feel safe in what can be very scary times. Thank you again, Eric and Graham. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 27/09/2021 at 1:37 PM
Published on Care Opinion at 1:46 PM


Dear jazzrw59,

Thank you for taking the time to express such positive feedback. I am so happy to hear about your experience as a patient of the COVID Assessment Clinic and so very grateful that you have taken the time to thank the staff.

We are very proud of the service we provide and I am so glad that they have provided you with what sounds like a fantastic patient experience. We are extremely lucky to have staff, such as Eric and Graeme who provide an amazing service to our patients. They were very happy to have received such a glowing report.

All the best.

Kind regards,

Jon

Director of Nursing and Support Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k