"Attending a hospital appointment"

Recently my partner and I drove down to Sir Charles Gairdner Hospital where I had been given an appointment at Respiratory Medicine Department, with a doctor about Reg 1 lung. Concerning the results of the CAT scan that was taken a couple of months ago.

At the reception area I was asked by the receptionist to show them the appointment letter. I had stapled the appointment letter into my diary so that it acted as a form of reference. 

On reading the appointment letter the the receptionist stated that I should have received another appointment letter for November from the hospital.

I said that I always staple this type of correspondence into my diary, and that appointment letter was all that I had received.

The receptionist then stated that the doctor was away on holiday. 

I asked if I could speak with the nurse who assisted the doctor in their surgery, and I recall the receptionist stated that the nurse was having time off. The receptionist asked if I would like a copy of the new appointment letter.

I said, “yes please,” and asked to use their stapler to fix it into my diary.

I was under the impression that the receptionist didn’t believe my circumstances and was seemingly going through the motions to have me moved away from the reception area as quickly as possible. Using their stapler to put the new appointment letter brought a strange look to their face as we said, "goodbye".

I was calm during the entire conversation but my partner, was rather upset with the receptionist treatment of my situation, and they were a clinician for many years.