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Care Opinion

Waiting time at the hospital

Posted By Eyeslikegod

"Waiting time at the hospital"

About: Broome Health Campus / Emergency Department

(as the patient),

I have been feeling unwell for over a week after getting my second jab, I was advised to go the hospital as I had consistent headaches, nausea, dizziness and pressure in the back of my head, and Panadol was not working.

After coming into ED at Broome hospital I waited for 3. 5 hours and they just kept giving me Nurofen and Panadol (which did nothing). I asked the ED nurse how long the doctors would be and they said “how long is a piece of string”. I left without seeing a doctor.

I returned the following morning as the pain had not subsided after taking Panadol all night and waited a further 3 hours. In my opinion, Broome hospital is ridiculous and in my experience, every time you go there for care you wait over 3 hours to see someone.  

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Responses

Response from James Sherriff, Operations Manager, Broome Hospital, WACHS Kimberley 2 years ago
We are preparing to make a change
James Sherriff
Operations Manager, Broome Hospital,
WACHS Kimberley

Submitted on 2/11/2021 at 5:40 PM
Published on Care Opinion at 5:44 PM

Dear Eyeslikegod,

We greatly appreciate you taking the time to write to us. We do ensure at our Emergency department people are assessed by our senior Nurse so that we can prioritize people as they arrive and then we continue to monitor and start treatment whilst waiting for a Doctor.

At times we may have several patients with critical and/or life-threatening illnesses which our medical team need to prioritise on treatment. We are extremely proud of the treatment we provide to the most critical of patients. Unfortunately, this can be seen, as you experienced, as significant delays to your specific treatment and needs, and we apologise for this.

Unfortunately, it is also not always possible to communicate exact times on when you may be expected to be seen, as we are dealing with unscheduled and unpredictable care, which can change in a second, and seconds count in the severest of cases.

This should give you confidence that when your treatment is time-critical you will be seen immediately to ensure the best possible outcome in your Emergency Department.

We are looking at options that would assist with reduced waiting times by having a pathway to assist lower acuity cases in a more timely manner whilst still ensuring we maintain the services for the critical. This pathway may consist of a quick care pathway and/or a telehealth pathway and are being investigated currently.

Please don't hesitate to contact me to discuss further as we would like to get consumers involved in improving our services going forward and it would be excellent to have you involved. I can be contacted on 9194-2222

Yours sincerely,

James Sherriff

Operations Manager Broome

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