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"Incorrect triage at emergency"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

I presented at Fiona Stanley emergency department with severe abdominal pain, possible ectopic pregnancy. After having passed out in the car en route to hospital, I found the staff were less than helpful when my spouse asked for a wheelchair to get me inside.

Once inside at the triage desk, I felt the nurse was very average with their triage questioning, did not listen to the information I gave, triaging me as a priority 3. I recall being told to sit in the waiting room and it would be a few hours until I saw a doctor.

In my opinion, severe abdominal pain and ectopic pregnancy should both be an ATS2 at triage. I was in so much pain and feeling so sick, I had my partner help me back into the car and take me to the private hospital next door where I believe I was appropriately triaged and seen immediately, as I should have been at Fiona Stanley.

As it seems to me, I am now $550 out of pocket thanks to the public hospital not being able to triage correctly, and me not being in any fit state to argue this with them at the time. Based on my experience, I am not impressed- a potentially life threatening condition and a triage nurse who apparently doesn’t know how to use the ATS.

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Response from Neil Doverty, Executive Director Emergency and Elective Access, South Metropolitan Health Service 8 months ago
Neil Doverty
Executive Director Emergency and Elective Access,
South Metropolitan Health Service
Submitted on 26/11/2021 at 3:17 PM
Published on Care Opinion on 29/11/2021 at 10:05 AM

picture of Neil Doverty

Dear deltanf74,

I am sorry to hear of your recent condition and the pain you suffered as a result.

I would like to apologise for your experience, particularly that you found our staff to be less than helpful.

Without details and specific information about your presentation, I am unable to provide you with any further information or advice. If you would like us to complete an investigation into your care including the concerns you have raised about being incorrectly triaged, please contact the Patient and Family Liaison Service (6152 4013) between 8.30 am and 4.30 pm, Monday to Friday.

We look forward to hearing from you.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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