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"Child patient"

About: Harvey Hospital / Emergency Department

(as a parent/guardian),

I took my child to Harvey ED which, in my opinion, is reputed for being useless. I felt a specific nurse acted like my child needing to use a wheelchair was personally going to come out of their pay packet.

Before even getting past the waiting room, I recall the seemingly usual statement that if we don’t want Panadol, we may as well go home was said by the specific nurse who I believe is horrid, which I feel always triggers my child's anxiety.

After all the staff who we dealt with referring to my child as the wrong gender due to their haircut despite my child's chart stating they are in fact this gender, my child was eventually seen by a Dr who I remember said they felt as I did that it was most likely just a headache and I recall they used the words that I can give you a needle or stick Panadol up ya bum to which I believe my child got very distressed.

In my opinion, all children should be treated with compassion and care, but also how about asking if there’s reasons for a child’s particular behaviour, for example autism ADHD and anxiety? Or a traumatic experience maybe?

Based on my experience, the specific nurse was once again showing their absolute lack of care and ineptitude. It seems to me that with the amount of complaints against this nurse, how do they still have a job? 

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Responses

Response from Barry Moroney, Director of Nursing, Wellington, Harvey Hospital, WACHS South West 2 years ago
Barry Moroney
Director of Nursing, Wellington, Harvey Hospital,
WACHS South West

Manage Collie, Donnybrook, and Harvey Hospitals

Submitted on 6/12/2021 at 2:07 PM
Published on Care Opinion at 2:07 PM


Dear yellowkk43,

Thank you for taking the time to provide me with your feedback about your child’s recent presentation to Harvey Hospital. I was so sorry to read about your recent experience, which I can see has left you feeling let down and unsupported by us during what must have been an already difficult time for your family.

Our expectation is that all staff provide excellent person centred care to all members of our community that results in our patients (including children), families and carers feeling respected. I am very sorry to hear about your experience when you presented with your child and I can see that there are a number of concerning elements that you have mentioned that do not align with this vision.

I am also very concerned to read that this experience has triggered anxiety in your child and I would like to work with you both to ensure that your child feels safe and confident to attend the ED if required in future. I would also like to make sure that your child has received the care they need and learn more about the details of what took place. If you are happy to, I would really appreciate it if you could give me a call on 0429 323 174 so that I can investigate your experience further. My name is Barry Moroney and I am the District Manager at Harvey Hospital.

In the meantime, please do not hesitate to present to the ED at any time if you have urgent health care issues that we can help you with. I do hope that we hear from you soon.

Thank you,

Barry Moroney

District Manager – Harvey Hospital

WACHS - SW

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Barry Moroney, Director of Nursing, Wellington, Harvey Hospital, WACHS South West 2 years ago
Barry Moroney
Director of Nursing, Wellington, Harvey Hospital,
WACHS South West

Manage Collie, Donnybrook, and Harvey Hospitals

Submitted on 18/01/2022 at 3:26 PM
Published on Care Opinion at 3:37 PM


Dear yellowkk43,

If you wish, I would really appreciate it if you could give me a call on 0429 323 174 so that we can investigate your experience further. My name is Barry Moroney and I am the District Manager at Harvey Hospital.

Thank you,

Barry Moroney

District Manager – Harvey Hospital

WACHS - SW

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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