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Patient contact

Posted By capellagd65

"Patient contact"

About: Allied Health (Primary Health - Katanning) Public Health (Katanning)

(as a service user),

It seems to me to be an on going issue that the allied health professionals at the Katanning Hospital apparently fail to return contact. I have been trying to contact one of the services for around the past month, leaving multiple phone messages (both on direct answering machine and with the front desk) and emails, only to not receive any contact back. 

Based on my experience, I know I am not the only person this has/is happening to as I believe others in the community have said it too. 

In my opinion, it makes people feel very unwelcomed and unimportant to the point people start looking at services offered through private practice or other places or possibly not reaching out for help at all. 

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Responses

Response from Donna Woithe, Manager, Primary Health, Katanning, WA Country Health Service (WACHS) 2 years ago
We have made a change
Donna Woithe
Manager, Primary Health, Katanning,
WA Country Health Service (WACHS)

Managers the delivery of primary health programs in Katanning.

Submitted on 6/12/2021 at 11:48 AM
Published on Care Opinion at 11:52 AM

Dear capellagd65,

Thank you for taking the time to share your story on Care Opinion. I am very sorry for your experience of unanswered phone calls, messages and emails. This is not the service we intend to provide to our community and we certainly value our clients. Without our community and our clients, our service would not exist.

Our regional executives are aware of your feedback and as an immediate action to try and improve your situation I have asked the allied health team to check all messaging systems to ensure that all clients requiring contact are indeed contacted.

I really would like the opportunity to understand better what has occurred and carry out a comprehensive investigation. My name is Donna Woithe and I am the manager of Primary Health in Katanning. You can contact me on 9821 6255 or via email at Donna.Woithe@health.wa.gov.au.

I look forward to hearing from you.

Yours sincerely,

Donna Woithe

Manager, Primary Health

Katanning Health Service

WACHS GS

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